Return & Refund Policy
Return & Refund Policy
At Vi-Prime, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns
Return requests must be raised within 7 days from the date of product delivery.
The product must be unused, unopened, and in its original packaging with all tags intact.
Used, opened, or damaged products are not eligible for return unless received in a damaged condition.
Certain hygiene and personal care products may not be returnable once opened.
Return Process
To initiate a return, please contact us with your order details:
📧 Email: vi.prime012@gmail.com
📞 Phone: 9001491374
Our support team will guide you through the return process.
Refunds
Once the returned product is received and inspected, your refund will be processed.
Refunds are issued to the original payment method only.
The refund amount will be credited within 5–7 working days after approval.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images or videos of the product.
Cancellation Policy
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
Amazon Orders
Products purchased through Amazon are subject to Amazon’s return and refund policies. Please initiate returns directly through your Amazon account.
📧 Email: vi.prime012@gmail.com
📞 Phone: 9001491374